Generic Skills & Competencies Description

Note: This Generic Skills & Competencies is provided by Skills Framework of SkillsFuture Singapore.

# GSCs Description Basic Level Intermediate Level Expert Level
1 Communication Convey and exchange thoughts, ideas and information effectively through various mediums and approaches Communicate information with others to respond to general inquiries and to obtain specific information Articulate and discuss ideas and persuade others to achieve common outcomes Negotiate with others to address issues and achieve mutual consensus
2 Computational Thinking Develop and use computational models, tools and techniques to interpret and understand data, solve problems and guide decision-making Use computational models, tools and techniques to identify patterns in a problem and develop a solution Modify existing computational models, tools and techniques to develop different solutions Develop and create computational models, tools and techniques to implement new solutions and apply to other problems
3 Creative Thinking Adopt a fresh perspective to combine ideas or information in new ways and make connections between seemingly unrelated fields to create new ideas and applications Connect ideas or information from related fields or applications to address an immediate issue Connect or combine ideas or information from unrelated fields or applications to generate multiple ideas to bring about a specific outcome Create original applications or ideas to reveal new possibilities and reshape goals through high level of innovativeness
4 Decision Making Choose a course of action from various alternatives using a reasoned process to achieve intended goals Make decisions of simple or routine nature to achieve intended goals using given information and guidelines Make decisions in a complex setting to achieve intended goals using a structured process and multiple sources of available information Make decisions in a volatile and ambiguous setting using a structured process and limited sources of available information to achieve intended goals
5 Developing People Help others to learn and develop their capabilities to enhance their performance and achieve personal or professional goals Use demonstration and explanation to teach a familiar task to inexperienced co-workers Provide coaching to others to develop their skills and knowledge on their jobs to enhance performance Provide mentorship to help others in their professional and personal development to improve performance and further their careers
6 Digital Literacy Use ICT tools, equipment and software to create, evaluate and share information digitally with others Perform basic functions using software programmes pertaining to computer operating systems and file management, and search online information Use available software features to create and edit documents, customise templates and reports and evaluate online information Use available software features to enhance documents, analyse and manipulate data, and use ICT to organise, share and communicate information clearly and coherently
7 Global Mindset Awareness of diversity across global cultures and markets; Seek opportunities to adopt successful practices and ideas Demonstrate understanding of global challenges and opportunities and how to transfer best practices across cultures; Respect cultural differences and needs of a diverse workforce Develop global networks and manage virtual relationships while balancing both local and global perspectives; Adopt a local and global perspective when making decisions Build the organisation’s capabilities to compete in a global environment; Manage tension between corporate requirements, global and cultural differences
8 Interpersonal Skills Manage relationships efficiently and communicate with others effectively to achieve mutual consensus and outcomes Recognise own internal feelings and emotional states to manage interpersonal relationships in social situations Detect and decipher emotions of others to manage interpersonal relationships in social situations Influence, guide and handle others’ emotions to build instrumental relationships and manage conflicts and disagreements
9 Leadership Lead others to achieve objectives in the most effective way; Provide an inclusive workplace that cultivates workplace relationships and teamwork, and foster the development of others Demonstrate professionalism to set a good example at peer level; Support others through own initiative and enthuse others through own positive and energetic approach. Lead by example at team level; Encourage and guide others to adopt a point of view, make changes or take action; Provide a team environment that facilitates relationship building, teamwork and the development of others Lead by example at organisational level; Inspire, motivate and guide others to adopt a point of view, make changes or take action; Cultivate an open, cooperative and collaborative learning culture for the organisation
10 Lifelong Learning Seek out opportunities to enhance one’s knowledge and skills; Access and acquire new knowledge and skills actively for continual learning Organise and manage own learning by setting learning targets; Identify learning approaches to achieve work or career goals Engage in collaborative learning by discussing one’s learning with others and soliciting feedback to continually improve oneself Conduct self-reflective practices to review one’s learning to facilitate continual growth in one’s career or profession
11 Managing Diversity Work well with people from different ethnic, social, cultural and educational backgrounds and understand the concerns and interests of diverse work groups Demonstrate sensitivity to the cultural characteristics, values, beliefs, and behaviours of another ethnic or cultural group Build relationships with different ethnic or cultural groups by engaging in cross-cultural cooperative projects Manage conflicts arising from different ethnic or cultural groups and work effectively in crosscultural settings
12 Problem Solving Generate feasible and efficient solutions to solve problems and capitalise on new opportunities Identify easily perceivable problems and follow given guidelines and procedures to solve the problems Identify less perceivable problems and use problem solving tools and techniques to solve the problems Anticipate potential problems beyond the current scope and apply higher order problem solving tools and techniques to turn problems into opportunities
13 Resource Management Efficient and effective deployment and allocation of resources when and where they are needed; Include planning, allocating and scheduling of resources to tasks, which typically include manpower, machines, money and materials Use resources to ensure optimum and efficient use of resources Deepen insights into the planning, allocation and deployment of resources to anticipate needs; Plan the allocation and deployment of resources efficiently and effectively Establish strategies for the allocation and deployment of resources efficiently and effectively
14 Sense-Making Organise and analyse data and information accurately to identify relationships and detect patterns and trends to gain insights for decision-making Identify relationships and linkages within different components of data Interpret data to uncover patterns and trends between various sources of data Analyse data relationships, patterns and trends to gain important insights and make informed decisions
15 Service Orientation Commit to exceeding both internal and external customers’ needs; Proactively identify customer needs and sustain a culture of service excellence within the organisation Exceed customer needs and expectations and handle service challenges with a positive mindset. Demonstrate an understanding of the organisation’s service vision, mission and values Anticipate customers' needs and expectations and elicit feedback from customers to improve service; Build relationships with customers to create and sustain customer loyalty Model, lead, train and motivate staff with a focus on sustaining a culture that encourages commitment to service excellence and high performance
16 Teamwork Work collaboratively and effectively with others to contribute to group efforts to achieve identified objectives Contribute to a positive and cooperative working environment by fulfilling own responsibilities and providing support to coworkers to achieve team goals Facilitate work team activities, provide assistance and support needed by team members and promote ownership and commitment among team members to work goals to improve team performance Establish teams, design and assess tasks to continually improve team effectiveness and cultivate a sense of organisational ownership and a co-operative working environment
17 Transdisciplinary Thinking Understanding of concepts across multiple disciplines, with the capacity to synthesise the knowledge and insights to guide decisions and foster cooperation Research and adapt concepts from outside one’s field of expertise to supplement one’s core knowledge and proficiency Co-relate material from diverse knowledge bases to guide decisions and policy making; Participate in reflective and transdisciplinary communities within and outside the organisation Synthesise knowledge and insights across disciplinary boundaries to aid strategic decisions and foster cooperation within and outside of the organisation
18 Virtual Collaboration Use online collaborative communication tools to work as teams to accomplish tasks or projects Participate and contribute in a virtual team; Set up appropriate online collaborative tools and supporting equipment Use interactive collaborative tools to foster cohesion and commitment among virtual team members to achieve goals; Keep up-to-date with innovative online collaborative tools and applications to enhance one’s proficiency in engaging in virtual collaboration Leverage diverse team talent, latest online collaborative technologies and virtual platforms to produce collaborative behaviour and achieve technological savviness in virtual collaboration